HAP+ Plugin - Help Desk v4

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Downloads: 125
Change Set: 88025
Released: Apr 21, 2014
Updated: Jun 3, 2014 by nickbro
Dev status: Stable Help Icon

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Source Code HAP+ Plugin - Help Desk Full
source code, 77K, uploaded Apr 21, 2014 - 125 downloads

Release Notes

v4.0421.2230.0

To update:
  1. Ensure the v10.1 core update has been installed
  2. Extract contents of this plugin (except for the app_data folder) over your current install

For the SQL Provider:
  1. If you ran the SQL script from v10.0 please drop the Ticket, Notes and NoteFiles tables
  2. Rerun the SQL Script from the v10.1 core release
  3. Edit the hapConfig.xml to set the Help Desk provider to be the sql connection string name in the web.config (same as the tracker)
  4. Run HAP+
  5. Go to the Help Desk and Click on Migrate to SQL
  6. Once complete delete the tickets*.xml files in the App_Data folder
  7. Only click Migrate Once, double clicking could cause double entries to appear in the database!!!

Changes:
  • Added SQL Provider
  • Added File Attachment Facility
  • Added XML -> SQL
  • Updated the Database SQL script to install the new databases

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