HAP+ Plugin - Help Desk v4
- Ensure the v10.1 core update has been installed
- Extract contents of this plugin (except for the app_data folder) over your current install
For the SQL Provider:
- If you ran the SQL script from v10.0 please drop the Ticket, Notes and NoteFiles tables
- Rerun the SQL Script from the v10.1 core release
- Edit the hapConfig.xml to set the Help Desk provider to be the sql connection string name in the web.config (same as the tracker)
- Run HAP+
- Go to the Help Desk and Click on Migrate to SQL
- Once complete delete the tickets*.xml files in the App_Data folder
- Only click Migrate Once, double clicking could cause double entries to appear in the database!!!
- Added SQL Provider
- Added File Attachment Facility
- Added XML -> SQL
- Updated the Database SQL script to install the new databases
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