PNG thumbnail transparency

When browsing directories that contain PNG images, the thumbnails load which is great. However the thumbnails display a black backdrop as their transparency rather than being. well. transparent. P...

Id #13187 | Release: None | Updated: Aug 7 at 7:37 AM by maeday | Created: Aug 7 at 7:37 AM by maeday

Suggestion: Drag & Drop to desktop

Drag and drop of files into your product is great. If its not already on your roadmap perhaps the ability to drag and drop files out of Home Access Plus would be a nice feature. There is some infor...

Id #13186 | Release: None | Updated: Aug 7 at 12:04 PM by nickbro | Created: Aug 7 at 7:21 AM by maeday

My Drives works for admins not for students

After login to HAP+ as student, a red "Something is wrong" is displayed under My Drives. Does not happen for admins. Using HAP 10.1 on Win 2012, iis8, DFS environment

Id #13146 | Release: None | Updated: Jul 21 at 8:11 PM by pkilian | Created: Jul 21 at 8:11 PM by pkilian

Fatal error: failed to connect to database

I am newee to HAP so please bear with me. I receive the above error when trying to access the Booking system. everything else is working just fine. I can see all my drives and access all the data...

Id #12112 | Release: None | Updated: Sep 20, 2013 at 9:21 AM by nickbro | Created: Aug 29, 2013 at 1:50 PM by Stpattech

No access to Home drives via Web Server.

When I installed V9.2 on our web server (WinServer2008 R2 IIS7.5), it can not access any of the home drives which are on our DC which has our users home directory's on. We are just get a rotating ...

Id #11939 | Release: None | Updated: Sep 20, 2013 at 9:24 AM by nickbro | Created: Jul 15, 2013 at 2:36 PM by Dan_ATR

Can't open or download files

Hi I am trying to open or download a file from my school Home Access Plus site but when I highlight the file and click download I get the message as per the attached screendump. I click OK and try ...

Id #11817 | Release: None | Updated: May 28, 2013 at 4:36 PM by nickbro | Created: May 28, 2013 at 1:07 PM by niamhscrivens1

Android downloads stalling

Would like to report that on V9.1 when using Android (stock browser and chrome) that downloads just hang, it's shows a progress bar but never commences the download. iOS works fine, so does the des...

Id #11806 | Release: None | Updated: May 28, 2013 at 4:37 PM by nickbro | Created: May 24, 2013 at 2:48 AM by Davejohncole

.net Error

Hi i have just setup the tracker on our network, i have check a user and student logn on our test pc and it seems to work ok, but 1 pc so far, (no-one else is logging on yet) has this error, i mana...

Id #11710 | Release: None | Updated: Apr 19, 2013 at 4:36 AM by gilril1 | Created: Apr 17, 2013 at 6:06 AM by gilril1

Security Exception - Help

Hi Guys, I have managed to get the HAP installed but I keep getting the following Exception; erver Error in '/' Application. Security Exception Description: The application attempted to perform...

Id #11706 | Release: None | Updated: Oct 7, 2013 at 2:21 PM by Bradperry | Created: Apr 16, 2013 at 10:18 AM by teparky

Internet Explorer 9 Issue with 8.3

In Internet explorer the my files script errors out trying to display the mapped drives. Getting popup windows reporting not found for each mapped drive. Also, some hidden code for things such as...

Id #11367 | Release: None | Updated: Feb 21, 2013 at 11:12 PM by cteale | Created: Nov 14, 2012 at 4:15 PM by cteale