HTTP 403 Forbidden

HI, I have setup HAP at 4 Schools so far. 2 are working & 2 aren't. The 2 that aren't are coming back with HTTP 403 forbidden errors. I haven't had much dealing with IIS previous so any ideas woul...

Id #13823 | Release: None | Updated: Jan 22 at 2:18 PM by dlagden | Created: Jan 22 at 2:18 PM by dlagden

Sort my files alphabetically

Some of our shared drives have many sub directories and the fact that they are not sorted automatically is a real pain. I have been unable to find a way of setting this globally, is it possible? I ...

Id #13811 | Release: None | Updated: Jan 5 at 9:58 AM by adam_grayson | Created: Jan 5 at 9:58 AM by adam_grayson

Cannot Download folders

When right clicking a folder, you are given the option to download the folder, however when the option is clicked it just opens the folder

Id #13805 | Release: None | Updated: Dec 28, 2015 at 8:20 PM by matthewhoare | Created: Dec 28, 2015 at 8:20 PM by matthewhoare

Pointing at user area and shared resources

Hi, After getting HAP installed, I'm currently uncertain of how to point it to the user areas and shared areas for a logged in user. The login works fine. HAP is installed on the web server, and t...

Id #13778 | Release: None | Updated: Nov 20, 2015 at 7:08 AM by MPHorton | Created: Nov 19, 2015 at 1:10 PM by MPHorton

new HAP install, http 500.19 error

Hi, I'm trying to get set up with a new install, I've run through the docs and have got to the end of the install, but the setup page doesn't run. It might be a permissions issue, as I've run th...

Id #13752 | Release: None | Updated: Oct 19, 2015 at 8:58 AM by tsedgman | Created: Oct 19, 2015 at 8:58 AM by tsedgman

Maximum request length exceeded when accessing historic log data

Hi there, When we are accessing the historic logs section of login tracker we have a month that just will not display and come up with the following error when you press show data Other months wor...

Id #13542 | Release: None | Updated: Apr 17, 2015 at 8:02 AM by broadld | Created: Apr 17, 2015 at 8:02 AM by broadld

No preview for files with uppercase extensions

When I right-click a file in MyFiles, there is no preview option if the file extension has capital letters. This has caused some confusion among our users when some apparently identically typed f...

Id #13503 | Release: None | Updated: Mar 17, 2015 at 12:27 PM by littleovercs | Created: Mar 17, 2015 at 12:27 PM by littleovercs

Cant log in to my account

I put in my correct email on the sign in area and password but then it says its wrong

Id #13432 | Release: None | Updated: Jan 26, 2015 at 5:27 PM by harles | Created: Jan 26, 2015 at 5:27 PM by harles

Wonder how to Upgrade from 7.5 to Version 10,5

Looking for some help on how to upgrade by HAP+ from 7.5 to Version 10.5 Thanks Dave

Id #13379 | Release: None | Updated: Dec 23, 2014 at 3:15 PM by daveroseth | Created: Dec 23, 2014 at 3:15 PM by daveroseth

Server Error in '/HAP' Application.

Hi I have installed and configured HAP on our 2008 IIS 7. I am a novice to IIS. HAP works great when accessing from the local server, but over the internet I get the error below when I attempt to...

Id #13357 | Release: None | Updated: Dec 10, 2014 at 9:43 AM by juls26 | Created: Dec 10, 2014 at 9:43 AM by juls26