Server Error - Wrong Username

If a user enters an incorrect username in error they receive the below message, can anyone let me know what s causing this, as this gives external users an easy way to lookup correct usernames!! S...

Id #13985 | Release: None | Updated: Sep 18 at 8:09 AM by amarshall | Created: Sep 18 at 8:09 AM by amarshall

No Upload or new folder option

I have just setup HAP v10 for a school and once they open MyFiles the upload and new folder options show. Once all the files have loaded they are no longer showing. I cannot find any documentation ...

Id #13980 | Release: None | Updated: Sep 13 at 1:58 PM by JaHowells | Created: Sep 13 at 1:58 PM by JaHowells

No option to delete in MyFiles

We have HAP+ installed and there is no option to delete files. I'm sure I'm just missing some configuration setting, but I can't seem to find it. Help?

Id #13972 | Release: None | Updated: Aug 31 at 1:05 PM by Nikkol | Created: Aug 31 at 1:05 PM by Nikkol

Direct Edit SMART Notebook

We have enabled uploading of SMART Notebooks. Also enabled Direct Edit. Is it possible to enable direct edit of SMART Notebooks? Thanks

Id #13954 | Release: None | Updated: Aug 3 at 5:23 PM by Nevs | Created: Aug 3 at 5:23 PM by Nevs

HTTP 403 Forbidden

HI, I have setup HAP at 4 Schools so far. 2 are working & 2 aren't. The 2 that aren't are coming back with HTTP 403 forbidden errors. I haven't had much dealing with IIS previous so any ideas woul...

Id #13823 | Release: None | Updated: Jan 22 at 2:18 PM by dlagden | Created: Jan 22 at 2:18 PM by dlagden

Sort my files alphabetically

Some of our shared drives have many sub directories and the fact that they are not sorted automatically is a real pain. I have been unable to find a way of setting this globally, is it possible? I ...

Id #13811 | Release: None | Updated: Jan 5 at 9:58 AM by adam_grayson | Created: Jan 5 at 9:58 AM by adam_grayson

Cannot Download folders

When right clicking a folder, you are given the option to download the folder, however when the option is clicked it just opens the folder

Id #13805 | Release: None | Updated: Dec 28, 2015 at 8:20 PM by matthewhoare | Created: Dec 28, 2015 at 8:20 PM by matthewhoare

Pointing at user area and shared resources

Hi, After getting HAP installed, I'm currently uncertain of how to point it to the user areas and shared areas for a logged in user. The login works fine. HAP is installed on the web server, and t...

Id #13778 | Release: None | Updated: Nov 20, 2015 at 7:08 AM by MPHorton | Created: Nov 19, 2015 at 1:10 PM by MPHorton

new HAP install, http 500.19 error

Hi, I'm trying to get set up with a new install, I've run through the docs and have got to the end of the install, but the setup page doesn't run. It might be a permissions issue, as I've run th...

Id #13752 | Release: None | Updated: Oct 19, 2015 at 8:58 AM by tsedgman | Created: Oct 19, 2015 at 8:58 AM by tsedgman

Maximum request length exceeded when accessing historic log data

Hi there, When we are accessing the historic logs section of login tracker we have a month that just will not display and come up with the following error when you press show data Other months wor...

Id #13542 | Release: None | Updated: Apr 17, 2015 at 8:02 AM by broadld | Created: Apr 17, 2015 at 8:02 AM by broadld